1.
How to I get the best deals on hotel rooms?
Hotels advertising on HotelCoupons.com rely on the traveler who does not make advance reservations to fill those remaining rooms on a same day "walk-in" (without a reservation) basis. These travelers appreciate the freedom to control their travel schedules and the flexibility and price advantage that a last minute hotel selection can provide. Unlike typical seasonal promotions or online travel sites, travelers using these valuable coupons can select from thousands of great hotels and choose the one whose rates and amenities match their individual needs.
Call the hotel in advance. In some cases, hotels may agree to honor the advertised rate for advance bookings, so travelers are encouraged to call the hotel directly if that option is important. On most of the coupons on the site there is a toll free 800-number highlighted in red, which is solely for HotelCoupons.com users. When you call the red 800-number, the hotel will know that you are calling as a result of their coupon featured on HotelCoupons.com.
Print multiple coupons within the same area. Select and print out coupons from the destination(s) in which you'll be traveling. You can print up to four coupons per page. To be on the safe side, you'll want multiple coupons in the same area. This allows you to go to other hotels that are nearby if the first property is fully booked or not willing to honor your coupon.
Discount rates may not be available during peak travel seasons or special event periods. These low rates are generally not offered through any other means and are available only when a valid HotelCoupons.com is presented at the time of check-in. There is no guarantee that the discount rate will be available unless the hotel expects that a number of rooms might go unoccupied.
2.
We presented a HotelCoupons.com coupon to a hotel and they refused to honor it even though they had vacancies.
- HotelCoupons.com as well as our magazine affiliates, HotelCoupons.com, Florida Travel Saver Guide and Travel Coupon Guide is designed for the hotels to accept the coupons based on availability, which is the anticipated number of rooms the hotel does not expect to fill that particular night. Some hotels reserve a set number of rooms or percentage of rooms for that rate, once such number is filled they will only honor full rates.
3.
What happened to Roomsaver.com?
- On January 1, 2012, we transitioned from Roomsaver.com to HotelCoupons.com. While our name has changed, we are still the iconic "Green Guide" that has been around for 30 years and are still committed to providing travelers the best opportunities to save money and help hoteliers find new guests.
4.
Who is behind HotelCoupons.com?
- HotelCoupons.com is owned and managed by TravelMediaGroup.com, based in Orlando, FL and is the leading publisher of coupons for the Interstate traveler. Travel Media Group is owned by Dominion Enterprises (
www.dominionenterprises.com), based in Norfolk, VA.
Though our familiar green, yellow, and red guides, as well as our Websites and mobile applications, we help travelers throughout the country save money on every trip they take. For more information on Travel Media Group, please visit our Website at
www.travelmediagroup.com.
5.
How do I save coupons to my coupon book?
- First, you must log-in to HotelCoupons.com account with your username and password, or login using your Facebook or Twitter credentials. Upon accessing your account, you can select a hotel coupon of interest, click on "View Full Details" then click on the disk icon to "Save Hotel". You can access the hotels you have saved under the My Account tab at the top of each page.
6.
Where do I go on your Web site to find hotel properties in the area in which I plan to travel?
- On the Home Page, simply fill in the city and state in the search box on the top left of the page. You can also utilize Advanced Search in the same area.
7.
What does the Advanced Search do?
- The Advanced Search allows you to refine your search for hotel coupons to include hotel name, amenities and distance.
8.
What happens when I click on the "View Full Details" button on each coupon?
- The "View Full Details" feature includes information on the coupon's restrictions and when the advertised rate is applicable as well as the hotel's pictures, description, amenities, location, a link to the property's Web site as well as e-mail. Lastly, this page gives you options by having icons at the top to save hotel, post to Twitter, e-mail coupon to a friend (or yourself), print the entire page, get a map and directions and even see the current weather in that location.
9.
What happens when I click on "Special Walk-in Rate"?
- This will bring up a separate window, which is the coupon you want to print. This will include a Print Coupon at the top of the window.
10.
What happens when I click on "Special Walk-in Rate"?
- The "Map View" feature pinpoints the selected hotel among interstates and local roads and other landmarks. You can also zoom-in and zoom-out and hover your mouse over the pinpoints to view hotel name and current rate.
11.
How do I e-mail the hotel property?
- After finding a hotel you're interested in, click on "View Full Details". A link to e-mail to property is located under the hotel's location and contact information.
12.
How do I get to the hotel's web site?
- Same as finding the e-mail address for the hotel, there will be a link to send you directly to the hotel's web address.
13.
How can I obtain a copy of one of the coupon magazines?
- There are a few ways you can obtain a physical copy of one of our three guides; HotelCoupons.com, Travel Coupon Guide and Florida Travel Saver. To order a guide and have it mailed to your house, we charge a small postage fee. Please call our Customer Service department at 800-222-3948 for rate and payment instructions. To find a place where we have these guides distributed, available for free pickup, please call us or send us an e-mail at
custserv@travelmediagroup.com.
14.
What does "based on availability" refer to?
- The hotels and motels listed on this site offer savings on a "based on availability" basis. This means coupons will be accepted until the property projects it will fill up (75 - 80% occupancy) on the date(s) of your request. Once the property projects it will fill up (even if there are some rooms available), you will be quoted the regular rate. Discounts are not valid with advance reservations confirmed at a higher rate.
15.
How do I make a reservation at the advertised discount rate?
- We do not process reservations through HotelCoupons.com. Please contact the hotel directly for reservations via the toll free number listed on the coupon, e-mail and/or visit their Web site. Please be advised that many hotel coupons include the disclaimer, "for walk-ins only".
16.
What is LastCall?
- LastCall is your opportunity to find big savings on hotels for a limited time. Choose a deal in the destination of your dreams with LastCall from HotelCoupons.com and save up to 50% on standard room rates. Time and quantities are limited. Click
here to sign up to get LastCall deals sent to you by email.
17.
The site mentions something about Vacation Deals, but I don't see any?
- Vacation deals are available from time-to-time when we can find special vacation opportunities we believe our travelers would like. Please check back as we add new packages all the time.
18.
What number should I call if I'm not in the United States?
- Our phone number for international callers is 800-766-6728.
19.
What if I just want to speak to a human at HotelCoupons.com?
- Call us at 800- 766-6728. We are open for business 8:00 AM to 5:00 PM EST, Monday through Friday for your convenience.
20.
What if the hotel that I normally visit does not have a coupon on HotelCoupons.com?
- If a hotel has a coupon listed in on the physical HotelCoupons.com guide, they also receive a complimentary "Basic Listing" on HotelCoupons.com. However, some hotels choose not to advertise on HotelCoupons.com for decisions taken by the Owner/Manager/Marketing Group of the hotel or a decision made by the hotel franchise.
21.
Why aren't there any hotel coupons in the city in which I plan on traveling?
- Not all cities/areas have hotel listings. If the city is not listed you may opt to search for the next/nearest city. Most coupons contain a map that pinpoints their location among local roads, interstates and landmarks that you may find helpful amongst your search.
22.
Why am I encountering problems printing/searching/viewing your coupons?
- Typically, if you experience problems printing/searching/viewing our hotel coupons, your browser may not be updated to version 6.0, Cipher Strength 128-bit.
Follow these steps to ensure your browser is updated:
- Open Internet Explorer
- Click on the HELP drop down menu
- Click on About Internet Explorer
- Should say: Version 6.0 Cipher Strength: 128-bit
- If this is not current visit the following Web site to download the most current version of Internet Explorer at: http://www.microsoft.com/downloads
Also, check that Java is enabled in Internet explorer by following these steps:
- Open Internet Explorer
- Click on the Tools drop-down menu
- Click on Internet Options
- Click on the Advanced Tab
- Ensure that under Java (Sun) the option is checked.
23.
Why do some coupons say, "call for current rate?"
- The discounted rates are updated from our affiliate travel magazines (HotelCoupons.com, Florida Travel Saver and Travel Coupon Guide) as well as by the individual hotel owners/GM/Marketing Groups. When the rate expires, it will default to "Call for Current Rate" until the new rate is posted or the hotel listing is removed.
24.
How often are the coupons and their rates updated?
- The rates and coupons are all updated on the 1st of every month and expire on the last day of the month.
25.
How do I view the entire guide online?
- On the main page, click on "Get the Guide" all the way at the bottom. This will then give you the choice of which guide you want to view and they are all current. You will need to have an updated flash drive installed on your computer to view these guides.
26.
I would like to learn how I could feature my hotel on HotelCoupons.com
- We would be happy to discuss how our print publications, Websites, and mobile marketing opportunities can help grow your business. Please contact us at either
custserv@travelmediagroup.com or
800-222-3948.