Privacy Policy

Welcome to HotelCoupons.com (the "Website"), operated by Drive Enterprises Inc. ("Drive," "Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website at https://www.hotelcoupons.com, use our services, subscribe to our marketing communications, interact with us via SMS/text messaging, telephone, or email, or otherwise engage with us.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy complies with applicable United States federal and state privacy laws, the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Cellular Telecommunications Industry Association (CTIA) messaging guidelines, and the requirements of our third-party service providers including Twilio, Mailgun, and others described herein.

By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Website or services.

• "Personal Data" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
• "Usage Data" means data collected automatically, including but not limited to your IP address, browser type, operating system, referring URLs, pages viewed, time and date of visits, and other diagnostic data.
• "Mobile Information" means your mobile phone number, mobile device identifiers, and any information collected through SMS/text messaging interactions with us.
• "Property Owner" or "Client" means a hotel, motel, resort, or other hospitality property owner or operator that lists their property on our Website.
• "End User" or "Consumer" means an individual who visits our Website to browse hotel deals, coupons, or travel offers.
• "Service" refers to the Website, SMS/text messaging programs, email communications, telephone services, and all related products and services operated by Drive Enterprises Inc.

3.1 Personal Data You Provide Directly

We may collect the following Personal Data when you voluntarily provide it to us:

• Full name (first and last name)
• Email address
• Phone number (including mobile phone number)
• Mailing address, city, state, ZIP/postal code
• Business name and business contact details (for Property Owners)
• Any other information you choose to provide when contacting us or filling out forms on our Website

3.2 Usage Data (Automatically Collected)

We automatically collect certain information when you access our Website, including:

• IP address and approximate geolocation
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet) and unique device identifiers
• Pages visited, time spent on pages, and navigation paths
• Referring and exit URLs
• Date and time of access

3.3 Mobile and SMS/Text Messaging Data

When you opt in to our SMS/text messaging programs, we collect:

• Your mobile phone number
• SMS/MMS message content you send to us
• Opt-in and opt-out status and timestamps
• Message delivery status and metadata

We use cookies, web beacons, pixels, and similar tracking technologies to collect Usage Data and improve our services. These technologies help us understand how visitors interact with our Website, remember preferences, and deliver relevant content.

4.1 Types of Cookies We Use

• Essential Cookies (Session): Required for the Website to function. These enable core features such as security, network management, and accessibility. You cannot opt out of essential cookies.
• Functionality Cookies (Persistent): Allow us to remember your preferences (such as language or region) and provide enhanced, personalized features.
• Analytics and Performance Cookies (Persistent): Help us understand how visitors interact with our Website by collecting and reporting information anonymously. We use Google Analytics for this purpose.
• Advertising/Targeting Cookies (Persistent): Used to deliver relevant advertisements and track the effectiveness of advertising campaigns via platforms such as Facebook Pixel and Instagram.

4.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our Website.

We use the following third-party services to operate, maintain, and improve our Website and services. Each service provider processes data in accordance with their own privacy policies and our data processing agreements:

We require all third-party service providers to process your data only as necessary to perform services on our behalf and in compliance with this Privacy Policy. We do not permit our service providers to use your Personal Data for their own marketing purposes.

6.1 Program Description

HotelCoupons.com operates an SMS/text messaging program through which we communicate room rates, hotel deals, special offers, and other service-related information to opted-in consumers and Property Owners. The program includes:

• Room Rate Notifications: Sending current room rates to Property Owners for verification and allowing them to reply with updated rates.
• Service Notifications: Transactional messages related to account activity, listing updates, and system alerts.
• Program Enrollment Invitations: Inviting potential Property Owner clients to opt in to our services via SMS after initial contact or expressed interest.

6.2 Opt-In and Consent

We obtain explicit consent before sending any SMS/text messages. Consent is collected through the following methods:

• Web/Online Opt-In: Through a clearly labeled opt-in form on our Website where users must actively check an unchecked checkbox to consent to receiving text messages. The opt-in form includes disclosures about the program name, message types, frequency, rates, opt-out instructions (reply STOP), help instructions (reply HELP), and links to this Privacy Policy and our Terms and Conditions.
• Verbal Opt-In: Property Owners may provide verbal consent during in-person meetings or telephone conversations. Verbal consent is documented with the date, time, and name of the person providing consent.
• Written/Paper Opt-In: Consent may be collected via physical forms at trade shows, conferences, or during in-person property visits. Copies of signed opt-in forms are retained.

Consent is specific to our SMS messaging program and is not transferable to any other party or program. Consent cannot be obtained through pre-checked boxes, implied agreement, or bundled with other terms of service.

6.3 Message Frequency and Content

Message frequency varies based on the nature of your interaction with our services. Property Owners enrolled in our rate verification program may receive up to 4 messages per month. Consumers who opt in to promotional alerts may receive up to 8 messages per month. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and plan.

6.4 Opt-Out

You may opt out of our SMS/text messaging program at any time by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message you receive from us. Upon receiving your opt-out request, we will send a single confirmation message confirming that you have been unsubscribed and will not send further messages. You may also opt out by contacting us at SLewis@DriveEnterprises.us or by calling us.

6.5 Help and Support

You may text HELP to any message from us to receive support information, including our business name, contact information, and instructions for opting out. You may also email SLewis@DriveEnterprises.us or visit our Website for assistance.

6.6 Mobile Information Protection

We use your Personal Data for the following purposes:

• To provide, operate, and maintain our Website and services
• To manage your account and provide customer support
• To send SMS/text messages you have opted in to receive, including room rate notifications and service alerts
• To send marketing emails (via Mailgun) about hotel deals, travel offers, and promotions, subject to your consent and opt-out preferences
• To conduct outbound calls (via Twilio) to Property Owners and potential clients for business development
• To analyze website usage and improve user experience (via Google Analytics)
• To power AI-assisted features for content analysis and service improvements (via OpenAI and Anthropic APIs)
• To deliver targeted advertising on social media platforms (via Facebook and Instagram)
• To comply with legal obligations and enforce our terms
• To protect against fraud, unauthorized transactions, and other liability

We may share your Personal Data in the following circumstances:

• With Service Providers: We share data with third-party service providers who perform services on our behalf (as detailed in Section 5), including email delivery, SMS messaging, analytics, AI processing, advertising, and voice technology. These providers are contractually obligated to use your data only for the purposes we specify and in accordance with this Privacy Policy.
• With Property Owners: If you are a consumer who has expressed interest in a specific property listed on our Website, we may share your inquiry information with the relevant Property Owner so they can respond to your request.
• For Legal Compliance: We may disclose your data if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Drive Enterprises Inc., our users, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your Personal Data may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your data.
• With Your Consent: We may share your data for other purposes with your explicit consent.

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account data is retained for the duration of your account and for up to 3 years after account closure.
• SMS/text messaging opt-in records and consent logs are retained for a minimum of 5 years to demonstrate compliance with TCPA and carrier requirements.
• Usage Data is generally retained for up to 26 months (consistent with Google Analytics default retention).
• Email marketing engagement data is retained for as long as you remain subscribed to our mailing list.
• Call recordings (if any) are retained for up to 12 months for quality assurance purposes.

Your information may be transferred to and maintained on servers located outside your state, province, or country. Our third-party service providers (including Twilio, Mailgun, OpenAI, Anthropic, Google, ElevenLabs, and Meta) may process data in various locations worldwide. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

We implement industry-standard technical and organizational measures to protect your Personal Data, including:

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Access controls and authentication requirements for systems containing Personal Data
• Regular security assessments and monitoring
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee absolute security.

• SMS/Text Messages: Opt out at any time by replying STOP to any message. Text HELP for support information.
• Email Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that you may continue to receive transactional emails related to your account.
• Cookies: Manage cookie preferences through your browser settings. You may also opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
• Facebook/Instagram Ads: Manage your ad preferences through your Facebook/Instagram account settings.
• Access and Correction: You may request access to, correction of, or deletion of your Personal Data by contacting us at SLewis@DriveEnterprises.us.
• Do Not Track: Our Website does not currently respond to "Do Not Track" browser signals. However, you may exercise the opt-out options described above.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what Personal Data we collect and how it is used
• The right to request deletion of your Personal Data
• The right to opt out of the sale of your Personal Data (we do not sell Personal Data)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at SLewis@DriveEnterprises.us.

HotelCoupons.com does not operate a payment gateway and does not process any financial transactions or bookings directly. We do not collect, store, or process credit card numbers, debit card numbers, bank account information, or any other financial payment data from consumers.

Any bookings or transactions for hotel rooms are conducted directly between the consumer and the individual property. Property Owners who advertise on our platform pay fees to Drive Enterprises Inc. separately under the terms of their Advertising Agreement.

Our Service is not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect Personal Data from children under 13. If we become aware that we have collected Personal Data from a child under 13 without parental consent, we will take steps to delete that information. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately.

Our Website may contain links to third-party websites, including hotel property websites, booking platforms, and social media sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our Website with a revised "Last Updated" date
• Sending an email notification to the address associated with your account
• Displaying a prominent notice on our Website

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.